EDRO believes in making the shopping experience smooth and transparent.

• Order Cancellations:
  Orders once placed cannot be cancelled as we begin processing immediately to ensure faster dispatch. Please review your order carefully before completing the purchase.
  

• Damaged, Defective or Incorrect Items:
  

  If you receive a damaged, defective, incorrect, or wrong size product, please contact us within 24 hours of delivery.

  To raise a request, you must:

  • Email us at edrojewellery@gmail.com
  OR
  • Send us a message on our official Instagram page @edro.in

  Your request must include:

  • Order number
  • Clear images of the product
  • Clear images of the packaging
  • Unboxing video (mandatory for damage claims)

  All requests are subject to verification. After reviewing the submitted details, our team will determine eligibility for replacement or refund.

  Requests made after 24 hours of delivery will not be accepted.

• Refunds:
  Approved refunds will be processed within 3-5 business days to the original payment method.